TERMS OF SERVICE

Last updated: October 9, 2026

Welcome to LUMYEL. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or purchasing from us, you agree to these terms. Please read them carefully before using our services.

1. General Conditions

LUMYEL operates this online store to provide customers with skincare products, beauty devices, and related accessories.

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or have the necessary consent from a parent or legal guardian.

We reserve the right to refuse service, restrict access, or cancel orders where permitted by law, including in cases of suspected fraud, abuse, or unauthorized activity.

2. Products and Descriptions

We aim to ensure that all product descriptions, images, prices, and specifications are accurate and up to date.

However, colors and product appearances may vary slightly depending on your screen, device settings, lighting, or manufacturing updates.

Please read product descriptions, specifications, safety information, and instructions carefully before purchasing.

LUMYEL does not guarantee specific skincare or beauty results. Individual experiences may vary depending on the product, method of use, and other factors.

3. Pricing and Payments

All prices are displayed in the currency indicated on our website and may change without prior notice, subject to applicable law.

Payment must be completed using the payment methods available at checkout. By placing an order, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors, clarify product information, or cancel orders affected by errors or suspected fraudulent activity, subject to applicable law. If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

Any applicable shipping charges and taxes will be displayed at checkout where required or applicable.

4. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean the order has been accepted for fulfillment.

We reserve the right to decline or cancel an order where permitted by law, including when an item is unavailable, a pricing or listing error occurs, or fraudulent activity is suspected.

If your order is cancelled after payment, you will be notified and refunded as required by applicable law.

Please ensure that your shipping address, email address, and contact information are accurate when placing an order.

5. Shipping and Delivery

Our estimated delivery timeframe is 14–21 business days after processing and dispatch, unless another timeframe is stated at checkout or agreed otherwise.

Order processing may require additional time before dispatch. Delivery estimates are not guaranteed dates and may be affected by customs procedures, courier delays, weather, public holidays, or other circumstances beyond our control.

Tracking details will be provided when available.

If your order has not arrived within the expected timeframe, please contact our customer support team for assistance. Nothing in this section limits your statutory rights concerning delayed, lost, or undelivered orders.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Return requests should generally be submitted within 14 business days of receiving your order, subject to the eligibility requirements in our Return & Refund Policy and any mandatory rights under applicable law.

Due to hygiene and safety considerations, opened, unsealed, or used personal-care products and beauty devices may be excluded from ordinary returns where legally permitted.

These restrictions do not remove any applicable rights relating to faulty, defective, damaged, misdescribed, or incorrectly supplied products.

Please review our full Return & Refund Policy for instructions, eligibility conditions, and refund procedures.

7. Order Cancellations

If you need to cancel an order, contact our customer support team as soon as possible.

Cancellation may not be possible once an order has entered fulfillment or been dispatched. However, any cancellation rights provided by applicable consumer protection laws will continue to apply.

Please refer to our cancellation and return procedures for further information.

8. Product Safety and Proper Use

Customers are responsible for reading and following the instructions, warnings, and safety precautions supplied with each product.

Use beauty devices only as directed by the manufacturer. Do not use a product that appears damaged or malfunctioning.

If a device uses LED light, electrical components, or other specialized technology, follow the applicable product-specific safety instructions and precautions.

If you experience discomfort or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

Our products are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly stated and legally authorized. Product descriptions are not a substitute for professional medical advice.

9. Intellectual Property

All content on this website, including our brand name, logo, text, graphics, product imagery, design elements, and other materials, is owned by LUMYEL or used with permission, unless otherwise indicated.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

10. User Conduct

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.

• Interfere with the website's security, operation, or functionality.

• Attempt to gain unauthorized access to our systems or customer information.

• Submit malicious code, spam, or harmful material.

• Infringe the rights of LUMYEL or any third party.

We may restrict access or take appropriate action where misuse occurs, subject to applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics tools, and external links.

Third-party services may operate under their own terms and privacy policies. We encourage you to review those terms where appropriate.

We are not responsible for third-party websites or services to the extent permitted by applicable law. This provision does not exclude any responsibility that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, LUMYEL will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, defective products, or any other liability that cannot legally be limited.

Nothing in these terms affects your mandatory consumer protection rights.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

By using our services, you acknowledge that your information will be handled in accordance with that policy and applicable data protection laws.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, or legal obligations.

Updates will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued to customers.

We encourage you to review this page periodically.

15. Governing Law

These Terms of Service are governed by the laws applicable to our business and transactions, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in this section deprives consumers of protections that cannot legally be waived.

16. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us through the Contact Us page on our website.

LUMYEL — Radiant Skin. Smart Care.