PRIVACY POLICY

Last Updated: October 9, 2026

At LUMYEL Skincare (“LUMYEL,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, payment status, and delivery details.
Payment Information: Payment details are processed securely through our payment providers. We do not typically store complete payment card details on our servers.
Device Information: Your IP address, browser type, device information, time zone, and certain cookies.
Website Usage Information: Pages viewed, products browsed, and interactions with our website.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Send order confirmations and important updates.
Respond to customer inquiries and provide support.
Improve our website, products, and shopping experience.
Detect and prevent fraud, unauthorized transactions, and security issues.
Send promotional emails or marketing communications where permitted by law.
Comply with applicable legal and regulatory requirements.

3. Payment Security

We use third-party payment processors to handle transactions securely. Your payment information is subject to the privacy and security practices of the relevant payment provider.

LUMYEL does not intentionally collect or store complete payment card details on its own servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart, analyze website traffic, and support advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where required by law, we will request your consent before using non-essential cookies or tracking technologies.

5. Sharing Your Information

We do not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: Our ecommerce platform and website hosting provider.
Payment Providers: To process and verify payments.
Shipping and Delivery Partners: To deliver your orders.
Analytics and Marketing Providers: To understand website performance and improve advertising, where permitted.
Legal Authorities: When disclosure is required by law or necessary to protect our rights, customers, or business.

These parties may process your information according to their own privacy policies and applicable legal obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable laws.

When information is no longer needed, we will take reasonable steps to delete it or anonymize it, subject to legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing activities.
Opt out of marketing communications.
Request a copy of certain personal information in a portable format.

To exercise an applicable privacy right, contact us using the details provided below.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those websites.

We encourage you to review their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not permitted to use the service under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can take appropriate steps.

11. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the location of our service providers.

Where required, we will take appropriate steps to ensure that international transfers of personal information comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Brand: LUMYEL Skincare
Email: [Insert your customer support email]
Website: [Insert your website URL]
Business Address: [Insert your business address, if applicable]

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.

Thank you for trusting LUMYEL Skincare.