Return & Refund Policy

At LUMYEL, your satisfaction matters to us. Due to the personal-care nature of our skincare and beauty devices, we maintain specific return and refund guidelines to protect the health, safety, and hygiene of all our customers.

1. Return Eligibility

Return requests must be submitted within 14 business days of receiving your order. Products must be unused, in their original condition, and returned with their original packaging and accessories, where applicable.

Due to hygiene and safety reasons, used, opened, or unsealed skincare and personal-care devices may not be eligible for return, except where required by applicable law or where the product is faulty.

2. Return Window

Customers must contact our support team within 14 business days of delivery to request a return. Return requests submitted after this period will not be accepted, except where applicable consumer protection laws require otherwise.

3. Refund Policy

Approved refunds will be processed after the returned product has been received and inspected. Eligible refunds will be issued to the original payment method, where possible.

Please allow additional time for your bank or payment provider to complete the refund.

Shipping fees are generally non-refundable, except where required by law or where the return results from an error or fault attributable to LUMYEL.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos or videos showing the issue.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

5. How to Request a Return

To submit a return request:

  1. Contact our customer support team within 14 business days of receiving your order.

  2. Provide your order number and reason for the request.

  3. Include photos or videos if the product is damaged, defective, or incorrect.

  4. Wait for return instructions and approval before sending any item back.

Returns sent without prior authorization may experience processing delays.

6. Exchanges

Exchanges are subject to product availability and our hygiene requirements. Please contact our support team to discuss available options.

7. Contact Us

For questions about returns, refunds, or product concerns, please contact our customer support team through the contact page on our website.

We appreciate your understanding and thank you for choosing LUMYEL.

LUMYEL — Radiant Skin. Smart Care.