Shipping & Delivery Policy

At LUMYEL, we are committed to delivering your skincare essentials safely and reliably. Please review our shipping and delivery guidelines before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Please allow 1–3 business days for order processing and preparation before dispatch. Processing times may be slightly longer during holidays, promotional periods, or periods of high demand.

2. Shipping & Delivery Times

Our estimated delivery timeframe is 14–21 business days from the date your order has been processed and dispatched. Delivery times may vary depending on your location, customs procedures, courier operations, and other unforeseen circumstances.

Please note that business days exclude weekends and public holidays.

3. Order Tracking

Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking updates to appear in the courier's system.

4. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase. If free shipping is available for your order, the applicable terms will be shown at checkout.

5. Delays & Unexpected Circumstances

While we do our best to ensure timely delivery, delays may occur due to customs inspections, weather conditions, courier disruptions, or other circumstances beyond our control. We appreciate your patience and understanding if your order takes longer than expected.

6. Incorrect Shipping Information

Please ensure that your shipping address, contact details, and other delivery information are accurate when placing your order. LUMYEL cannot guarantee successful delivery when incorrect or incomplete information is provided.

If you notice an error, contact our customer support team as soon as possible. Changes may not be possible once an order has been dispatched.

7. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number so we can help investigate the situation.

8. Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer support team through our website's contact page.

LUMYEL — Radiant Skin. Smart Care.